Down Under Supplies – Privacy Policy

Last Updated: 9/11/2024

At Down Under Supplies, your privacy is a priority. This Privacy Policy outlines the types of personal information we collect, how we use and protect this information, and your rights in relation to your personal data. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect certain personal information to provide and improve our services, process transactions, and enhance your experience on our website.

1. Personal Information You Provide: When you make a purchase, register for an account, or contact us, we may collect information including:

   • Name
   • Email address
   • Phone number
   • Shipping and billing addresses
   • Payment information (processed securely by third-party payment providers)

2. Automatic Data Collection: When you visit our website, we automatically collect certain information, such as:

   • IP address
   • Browser type and version
   • Pages visited and time spent on our site
   • Device information and operating system

3. Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our site and hold certain information. You can control your cookie preferences in your browser settings, though disabling cookies may affect site functionality.

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process, fulfill, and manage your orders and payments.
• Customer Support: To communicate with you regarding orders, updates, and customer service inquiries.
• Website Improvement: To analyze how visitors use our site, allowing us to improve our website experience and content.
• Marketing and Promotions: To send you updates, promotional offers, and information about new products, where permitted by law. You can opt-out of marketing communications at any time.
• Legal Compliance: To comply with legal obligations and resolve disputes.

3. How We Share Your Information

We may share your personal information in the following situations:

• Service Providers: With third-party service providers, including payment processors, shipping companies, and marketing partners, to facilitate our services.
• Legal Requirements: Where required by law, to comply with legal processes, protect our rights, or respond to lawful requests from public authorities.
• Business Transfers: In the event of a merger, sale, or acquisition, your personal information may be transferred as part of the transaction.

4. Data Security

We implement a variety of security measures to protect your personal data from unauthorized access, use, or disclosure. Our website is protected by encryption technologies, and sensitive payment information is processed by third-party providers who adhere to security standards.

Despite our efforts, no method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee the absolute security of your information.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

1. Access and Correction: You may access and update your personal information by logging into your account or contacting us directly.
2. Deletion: You may request that we delete your personal information, subject to certain legal obligations.
3. Opt-Out of Marketing Communications: You may opt-out of receiving promotional emails by following the unsubscribe link in our emails or contacting us.
4. Cookies Management: You may manage or delete cookies through your browser settings.

To exercise any of these rights, please contact us at info@downundersupplies.com.au.

6. International Data Transfers

If you access our website from outside New South Wales, Australia, your data may be transferred and processed in New South Wales, Australia where our servers are located. By using our website, you consent to this transfer.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website. Please review it periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: info@downundersupplies.com.au

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By using Down Under Supplies, you acknowledge that you have read and understand this Privacy Policy.